Counter operations
Open, close, and operate the counter; sell books, coffee, apparel, medallions, and other items; handle routine customer questions; and help keep the counter area clean and organized.
Employment
Support Associate
Friendship House is seeking a dependable person to run the counter, support members and guests, and help maintain a safe recovery-focused environment.
Position summary
Serve the people who come through 202 every day.
The Support Associate helps operate the front counter at Friendship House. This role includes selling books, coffee, apparel, recovery items, and other counter goods while also helping members and guests find meetings, resources, and appropriate support.
The position requires calm communication, reliability, good judgment, and respect for the recovery community. The person in this role helps keep the house orderly, welcoming, and safe.
Job description
Primary responsibilities
Member and guest support
Welcome visitors, answer basic questions, help people locate meetings or resources, and redirect guests to appropriate community support when needs are outside Friendship House services.
Community management
Support a calm, respectful environment by monitoring common areas, reinforcing house rules, communicating concerns, and helping reduce disruptions when possible.
Safety monitoring
Observe, report, and respond to safety concerns, rule violations, harassment concerns, or emergencies to the house manager, board, staff, or emergency services as appropriate.
Qualifications
What we are looking for
- Dependable attendance and punctuality.
- Comfort working with people from varied backgrounds.
- Clear, respectful communication.
- Ability to handle busy moments calmly.
- Basic money-handling and customer-service skills.
- Good judgment around safety, boundaries, and confidentiality.
- Familiarity with recovery communities is helpful.
Apply
Submit a simple application.
Complete the form below. Since the current form service does not allow free file uploads, include a link to your resume or email the resume separately after submitting.
Resume instructions
Include a resume link in the form, or email your resume to management@202friendshiphouse.com with the subject line Support Associate Resume.